About Us

To help other car clubs get up and running Moorcar offers a low cost route to host new clubs.  This will give new start-ups access to our booking system and show members how the club works. We can also offer our services:

Moorcar started in Ashburton, Devon on the southern edge of Dartmoor in 2002 with one lease car and six members.

Fourteen years later the Moorcar Co-operative Car Club is a social enterprise working for people and communities across the UK.  We use the income from operating the Co-operative to promote car clubs as a reliable and affordable alternative to the private car.

The Co-operative is made up of other small community owned clubs.  Working together we can keep our costs down and pass all the benefits to our members.

The Moorcar Co-op submits full accounts to the Financial Conduct Authority and the Industrial and Provident Society.

If you would like to know more about Moorcar please call 07753325014

 

 

Frequently Asked Questions

List of FAQs


Can anyone join?

Most drivers can join Moorcar:

- You need to be aged over 20years.

- You can not have been convicted for a serious driving offence

- You need to have a full driver's licence with a maximum endorsement of 6pts.

Can I try out the scheme for a short time?

The membership fee of 60 is very low to encourage people to try the car club.  It is in effect a very affordable insurance if your current vehicle is older or unreliable.

 

Can I use it straight away?

Yes, if the website shows the car is free then it can be booked and used immediately.  You can also book the car up to 6 months in advance.

How do I book the car?

Booking is done through the Moorcar website which shows the availability of the car, we'll show you how when you sign up.  It is really easy and takes less than a minute.

How do I contact Moorcar if I have a problem?

Please call us on the Moorcar mobile phone 07753325014 during normal working hours. We will do our best to find the best solution.  Alternatively email us at [email protected].

How is my mileage recorded?

Your mileage is recorded on the tripsheet and collated by Moorcar.  You can view your account of completed journeys and bookings over the internet at any time.  All the cost are broken down and displayed in an easy convenient way.

How will I be charged for use of the car?

Every month you will be sent a statement for you to make a payment by cheque or bank transfer if you prefer..

How will I unlock the car?

A keysafe is situated near the cars by entering a five figure code you will retrieve the keys.

Is there a membership fee?

There is a 60 annual membership fee.  Any additional driver from your household will benefit from a reduced membership fee of 30.

What happens if I am going to be back later than the time booked?

Please try to ensure the car is returned within the reservation period.  If you are going to be late, please call Moorcar and we will try to notify the next user to minimise inconvenience and if necessary make alternative arrangements.  There will be a fine for returning the vehicle late and unreported to Moorcar.  The rate of fines is in the handbook.

What about congestion charges, fines or tolls etc?

You will be responsible for the payment of all additional charges incurred whilst using the car.  For example, parking tickets, speeding fines, fines for using the bus lane, congestion zone charges, parking costs, road tolls. ;

What about insurance?

You will have fully comprehensive insurance, but there will be an excess of 100 in the event of an accident. All the cars have roadside recovery and return to base breakdown cover.

Please notify Moorcar if your circumstances change, for example receiving points on your licence or being involved in an accident.

What does the membership fee include?

Everything!

Tax

MOT, servicing and repairs.

Depreciation of the car.

Breakdown cover.

Insurance

What happens if I have an accident?

If an accident does happen, report the accident to us and we will arrange for all the repairs and insurance issues to be resolved.  If the accident is your fault then you will need to pay the excess charge to Moorcar.  We aim to ensure that in the event of an accident there is minimal disruption to the member and service.

What if I notice the car is damaged before I set off on my journey?

Please check the car for damage before you set off and if you notice any, please report it to Moorcar using the mobile number and complete the damage incident form in the tripsheet folder. ;

What if the car isn't available when I need it?

The experience of Moorcar is that there will always be a car  available when you need it.  This is because essential journeys tend to be booked in advance or have some flexibility on when they are made.  However, if you find the car is booked when you would like to use it, we will move another car to the same location if we have 24 hours notice.

What will this have saved me?

Using the car 7.5 hours a week on average will save approximately 1,500 a year on the cost of a reasonable second car - and you won't have had all the hassle of cleaning, taxing, insuring and maintaining the car!

Where will the car be parked?

The Moorcar website shows all the locations of the cars using Google maps.

Who will fill the car with fuel?

You will normally find the car already fueled, if not then pay for fuel and retain the VAT receipt. Place this in the in-car tripsheet folder and you will be reimbursed on your next statement.  Please leave the car with at least a quarter of a tank of fuel when you have finished using it.

Will I have to use my own childrens' car seats?

There are booster and child seats available if required which are recommended for children age 3 - 11yrs (15 -30kg).  You are welcome to fit your own seats for children under 3.

Will the car be clean?

Yes. We ask all members to ensure that the car is left clean and tidy at the end of each journey.  Moorcar will fully clean the car once a month to ensure standards are maintained.  If you discover the car is messy before your journey, please advise us using the Moorcar mobile number.

Wow, this sounds like a really good idea. What do I do now?

Complete the online registration form, print and sign this constitutes your insurance declaration. Please send this to the address shown with a photocopy of your current driving licence.  Can you also include a cheque for membership fee 60 and the returnable deposit of 100.  When we have received the forms and cheque we will need to see your driving licence, talk through the terms and conditions and show you the code for the keysafe.  Then you can drive the car.